Order Cancellation

We accept order cancellations before the product has been shipped or manufactured. If the order is canceled, a full refund will be issued. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days after receiving the product.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging. For the return, we require a receipt or proof of purchase. Please do not return the item to the manufacturer.

Customers only pay the shipping costs once (this also includes returns); no restocking fee will be charged for the return of a product.

Refunds (if applicable)

Once we receive and inspect your return, we will send you a confirmation email. We will also notify you whether your refund has been approved or rejected. If approved, your refund will be processed and the amount will be automatically credited to your credit card or original payment method within a few days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. After that, contact your bank. It often takes a few days before the refund is posted. If you have done all of this and still have not received your refund, please contact us at zhanfanzhou68@outlook.com.

Return Address

Please contact our customer service team at zhanfanzhou68@outlook.com to obtain the return address.

If the return is made by the consumer, the consumer will be responsible for the shipping costs. The specific fee depends on the express courier company you choose.
If the products are damaged or incorrect due to our fault, the consumer will not be required to cover the shipping costs.

The actual time for refunds to be credited to your account is usually 3 to 7 business days, subject to specific circumstances.